Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website at thecarehomemarketingcompany.co.uk ("the Website") and the services provided by The Care Home Marketing Company ("we", "us", or "our"). By accessing our Website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. About Us

The Care Home Marketing Company is a specialist digital marketing agency based in Gravesend, Kent, England, providing marketing services to care homes across the United Kingdom. References to "we", "us", or "our" in these Terms refer to The Care Home Marketing Company.

2. Use of Our Website

You may use our Website for lawful purposes only. You must not use our Website in any way that:

• Violates any applicable local, national, or international law or regulation
• Is fraudulent, harmful, threatening, abusive, or defamatory
• Infringes the intellectual property rights of any third party
• Transmits unsolicited commercial communications (spam)
• Attempts to gain unauthorised access to any part of our Website or its related systems

We reserve the right to suspend or terminate your access to our Website at any time without notice if we believe you have breached these Terms.

3. Our Services

The specific services we provide, together with the fees, timescales, and deliverables, will be set out in a separate written agreement or proposal provided to you before work commences. These Terms apply in addition to any such agreement. In the event of any conflict, the specific written agreement shall take precedence.

4. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of The Care Home Marketing Company or its content suppliers and is protected by UK and international copyright laws.

Content we create for you as part of our services (such as website copy, blog posts, social media content, and design assets) will become your property upon receipt of full payment for that work, unless otherwise agreed in writing.

You grant us a non-exclusive licence to use your brand assets, logos, and existing content solely for the purpose of providing our services to you.

5. Fees and Payment

Our fees are as set out in the proposal or agreement provided to you. Unless otherwise agreed:

• Monthly retainer fees are invoiced in advance at the beginning of each calendar month
• One-off project fees are invoiced as agreed in the project proposal, typically 50% on commencement and 50% on completion
• Payment is due within 14 days of the invoice date
• We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to suspend services if invoices remain unpaid beyond 30 days

6. Cancellation and Termination

Either party may terminate a monthly rolling agreement by giving 30 days' written notice. Annual contracts may be terminated early subject to the terms set out in the specific agreement. We reserve the right to terminate our services immediately in the event of non-payment or a material breach of these Terms by you.

Upon termination, we will provide you with all content and assets created on your behalf that have been paid for in full. We will not be liable for any loss of data or rankings following termination.

7. Limitation of Liability

We will use reasonable skill and care in providing our services. However, we cannot guarantee specific results, including but not limited to specific search engine rankings, levels of website traffic, or numbers of enquiries generated. Digital marketing results are influenced by many factors outside our control, including search engine algorithm changes, competitor activity, and market conditions.

To the fullest extent permitted by law, our total liability to you in connection with our services shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, special, or consequential loss, including loss of profits, loss of business, or loss of data.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed by the other party in connection with the services, and not to disclose such information to any third party without prior written consent, except as required by law.

9. Data Protection

We will process any personal data you provide to us in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

10. Third-Party Services

Our services may involve the use of third-party platforms and tools, including Google Ads, Meta Ads, and social media platforms. Your use of these platforms is subject to their own terms and conditions. We are not responsible for any changes to these platforms or their policies that may affect the delivery of our services.

11. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Website or services following any changes constitutes your acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms, please contact us via our Contact page.